From 14 February new rules came into force which should ease the process of changing broadband suppliers.  The rules are designed to stop broadband firms levying charges on customers for switching, and to make the whole process easier.

Suppliers placing barriers in the way of customers looking to switch could face heavy fines from regulator Ofcom.  After 14 February all broadband suppliers must use the Mac system and supply these codes within five days of being asked for them.  Also broadband comanies can no longer charge for issuing a Mac code or impose any financial charge or penalty in the switching process.

utellus would love to hear of any suppliers breaching the new rules.