Don’t forget that you can submit positive feedback through utellus in the same way as a complaint.

utellus CEO Phillipe de Wilde explains “Giving positive feedback can be as valuable as complaining.  We want companies to improve when they do something wrong - it’s as good an idea to bring to their attention something that has been done extremely well.  Organisations would be foolish to ignore what makes their customers happy, and if they know what that is, they can encourage more of it.”