Christopher Colgan, an employee in the motor claims department of More Th>n Insurance, has been recognised by utellus as providing outstanding customer service in January.

Our user told More Th>n “I had previously been very unhappy with the conflicting messages that I had received from various members of staff and was considering a formal complaint to the FSA. Mr Colgan’s manner and professionalism were instrumental in me deciding not to pursue a complaint. Above this, he also proposed procative solutions to the existing problems which have restored my faith in your company.

He went on to say: “I was extremely annoyed prior to the call; by the time it finished, I felt confident that something positive was going to be done. This was reinforced by a confirmatory letter received a few days later outlining exactly what had been agreed.”

We send our congratulations to Mr Colgan.