We live in very interesting times.  A significant proportion of younger customer facing personnel, such as retail assistants, bank cashiers and leisure staff have probably never known a recession.  Those that have come into employment in the last ten years have only been exposed to a period of unprecedented growth, and consumers only too happy to part with their money. 

Over the next few weeks, utellus will be running a series of articles based on our customers issues in a number of industries and asks – how will companies respond to competing for the consumers’ decreasing disposable income; indeed do they even recognise that they need to do so?