It’s a good thing to complain, as utellus founder Phillipe de Wilde explains:
"I stayed in a hotel in Bristol for a weekend and was amazed at the condition of the room – the ceiling showed signs of damp, and consequently the wallpaper on the nearest wall was starting to peel.
I wrote to the hotel manager after my stay and received a very prompt response in which he was very apologetic and delighted that this had been pointed out to him. It appears that the staff who went into the room to clean had either not noticed or chosen not to say anything, and he was therefore unaware that there was a problem. He committed to close the room to new occupants until the damage was rectified and redecorated, and gave me a substantial discount on my bill.
He recognised that it was better to know about the problem and fix it rather than be ignorant of it and lose potential repeat business as a result…. and I have been able to speak positively about the experience rather than slag the hotel off to all and sundry."
A positive result all round.