Today, we’ve announced the first in a series of tools which will help companies of all sizes offer customer service excellence. For starters, we’re focusing on the SME market with the launch of utellus:commit, a simple customer service tool for small and medium sized businesses looking to reinforce their commitment to the highest levels of customer service.
To celebrate our appearance as a finalist in the 2007 Western Mail Business Awards, we’re offering SMEs a free 12-month subscription to this service, for a limited time.
Phillipe de Wilde, CEO of utellus Limited, says: “This is a really simple way for SMEs to get ahead of the competition. Subscriber companies put our logo on the ‘contact us’ page of their website – clicking our logo takes the customer into an easy-to-use feedback form which they complete and submit.”
“There are two key advantages to the SME: firstly by using an independent and neutral service to process their feedback, the customer is reassured that their opinions really do matter; second, utellus will chase companies where feedback is not answered, helping them to ensure that they always address their customers’ comments in a timely and effective way. The company’s responses are stored in the customer’s personalised message centre in utellus.co.uk, which makes it easy for them to see progress.”
Since we launched in December 2006, utellus has in the last two months entered into arrangements to provide tailored feedback services for household names like Vodafone, Avis and Cunard.
De Wilde adds: “Our goal is to help businesses of all sizes improve their customer service. We all know that many of our largest companies struggle to keep a personal relationship with their customers. However, as they grow, many smaller businesses find it increasingly difficult to maintain previous high standards of customer service. We can help them keep their eyes on the ball – simply email us at firstname.lastname@example.org.”