Many people will know that 2007 was the year of the Rugby World Cup in France. Thousands of fans bought tickets for the many matches stages across France, Wales and Scotland. Not surprisingly, with the competition on our doorstep, a huge number of these fans were Scottish, English and Welsh.
One of our directors bought two Team Packs from the official distributor, Ticketmaster, which entitled him to a pair of tickets for each of Wales’ pool games, plus the right to 1/4 final and 1/2 final tickets should Wales progress that far.
The process was simple - Ticketmaster charged for all tickets, including the knockout stages, and promised that “if the team chosen for the Team Pack did not qualify for the quarter- and/or semi finals, the price of the corresponding ticket(s) would be fully reimbursed within six weeks of the Rugby World Cup Final.” The final was held on 20th October, so six weeks took us to 1 December.
On 1 December he received an email from Ticketmaster which said “Due to some administrative delays from the Organising Committee, there has been a slight delay to the processing of refunds. We are aiming to have all refunds processed by 15 December.”
On 15 December he received another email: “We have experienced further delays subsequently preventing us being able to issue your refunds by the previously stated 15 December. We expect to be in a position to refund you shortly, we will contact you as soon as we have completed the refund procedure.”
utellus wonders - where has the money gone, how many fans are affected, and what is happening to the interest on the tens of thousands of pounds owed to those loyal individuals?